1Win Privacy Policy

This Privacy Policy applies to all websites and services provided by 1Win in Bangladesh. It explains how we collect and use your personal data when you register, place bets, or use other features on our website or 1Win mobile app. We respect your privacy and are committed to protecting your information in line with applicable laws. By using 1Win, you agree to the terms outlined in this policy.

When you use 1Win, we collect certain information to provide and improve our services. This includes:

• Data you give us directly, like your name, email, phone number, and documents during registration or verification;
• Information collected automatically, such as your device type, IP address, browser settings, and how you use our website;
• Details from trusted third parties, like payment providers, to confirm and complete your transactions safely.

We collect this data to ensure your account works properly and to keep your experience secure.

We process your personal data only when there is a lawful reason to do so. These reasons include:

• To fulfill our contract with you, like setting up your account and managing your bets;
• To comply with legal rules, such as anti-money laundering and responsible gaming laws;
• To protect our legitimate business interests, like improving our services and preventing fraud;
• When you have given your consent, for example, to receive marketing messages.

We always handle your data carefully and only use it for the purposes allowed by law.

We use your personal data to provide and improve your experience with 1Win. This includes:

• Managing your account and verifying your identity;
• Processing your deposits, withdrawals, and other transactions;
• Ensuring compliance with laws and preventing illegal activities;
• Offering you support and resolving any issues you may have;
• Improving our website and services based on how you use them;
• Protecting you and the platform from fraud and misuse;
• Sending you important updates, promotions, and information when you agree to receive them.

Your data is used only for these purposes and handled with care to keep your information safe.

We may share your personal data with trusted partners and service providers who help us operate 1Win and provide you with our services. This can include payment processors, customer support teams, and technology providers.

We also share your data when required by law or to protect the rights and safety of you, other users, or 1Win. In some cases, data may be shared with regulatory authorities, law enforcement, or fraud prevention agencies.

Your personal data is never sold to third parties. We take steps to ensure that anyone we share your data with keeps it secure and respects your privacy.

Your personal data may be transferred to and processed in countries outside Bangladesh. These countries may have different data protection laws than your own.

When we transfer your data internationally, we take strong measures to keep it safe. We use recognized legal safeguards, such as data transfer agreements, to protect your personal information.

This ensures your data stays protected no matter where it is processed or stored.

We take your personal data security very seriously. We use advanced technology like encryption to protect your information during transfer and storage.

Access to your data is limited to authorized staff who need it to provide services to you. Our systems have multiple layers of protection, including firewalls and regular security checks, to prevent unauthorized access.

We also monitor our networks continuously to quickly detect and respond to any security threats. Your safety and privacy are our top priorities.

We keep your personal data only as long as necessary to provide our services and meet legal requirements. Some information you can delete anytime, like account details or chat messages.

When you close your account, we retain certain data for up to five years to comply with regulations and protect both you and us.

In some cases, we keep data longer for specific reasons, such as responsible gaming or fraud prevention. Your data is securely deleted or anonymized when no longer required.

You have full control over your personal data. You can:

• Know what information we hold about you;
• Correct any incorrect data;
• Access and download your personal data in a readable format;
• Request deletion of your data where allowed by law;
• Object to certain types of data processing, especially for marketing;
• Restrict how we use your data in some cases;
• Withdraw your consent to data processing at any time;
• Opt out of marketing messages easily.

To exercise your rights, you can update your account settings or contact us at [email protected]. We may ask for proof of identity to protect your data.

If you have concerns about how we handle your data, you can also reach out to your local data protection authority.

We use Google Analytics to understand how you use our website. This tool collects information such as the number of visits, pages viewed, and how you reached the site. Google Analytics collects only your IP address on the day of your visit, not your name or other personal details.

The data collected helps us improve the website and your experience. Google Analytics uses cookies to identify you as a unique visitor, but only Google can read these cookies.

You can prevent Google Analytics from tracking your visits by disabling cookies in your browser settings. For more information, visit Google Analytics and Google’s Cookie Policy.